They marveled at our unprecedented impact during a global pandemic saying, “You truly made a difference everywhere!” And yet again, Operation Gratitude will be everywhere, leading a reemergence of hands-on, in person volunteer opportunities across the country.

Hear the words and look at the faces of civilians, first responders, and military families standing side by side in service to their community and one another. From every walk of life, they came together — they laughed, they sang, and they had conversations that led to meaningful connections, understanding, and empathy. 

They realized that, despite their differences, they shared the same neighbors, their kids went to the same schools, and they shared the same commitment to make their community stronger. They recognized a common belief and passion for service and the goodness of humankind through simple acts of gratitude and kindness.

I sat down to write this blog and share some reflections following two hectic and emotional weeks as the CEO...