Operation Gratitude

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Volunteer Info & Schedule


Volunteer Hours & Donor Delivery Information

We welcome every volunteer, age 12 and up, to join us on as many days and for as many hours as you are available and comfortable.



To receive email updates, please click here to Join our Mailing List and check off “Volunteers”.

Volunteer Groups of 10 or more: Please see important information below!

NO BAGS, BACKPACKS, BRIEFCASES ALLOWED IN THE OPERATION GRATITUDE FACILITY (aka: The FOB–FORWARD OPERATING BASE).  Please keep cell phones and cash/wallet (for the PX and Lunch) in your pockets

All volunteers must sign a Release Form (parents/guardians must sign for minor under 18).  You can sign up online (see links by date below) or download and print the release form here:  RELEASE FORM

As in the past, we welcome children ages 12 and older; those ages 12-16 must have a responsible adult with transportation on the premises at all times. Due to insurance, liability and safety concerns, we must strictly adhere to these rules–there are no exceptions.  

Children younger than 12 years old are encouraged to write letters and organize Collection or Cents for Service drives from home.

Operation Gratitude Volunteer Schedule
Product Deliveries/Recycled Phones/Donation Drop-Offs are accepted during all Volunteer Hours

Weekdays: Monday through Friday: 9am to 4pm daily

**Closed on days  listed below.**

2016 Assembly Schedule:

Here are our Volunteer Assembly Days for 2016.  As our schedule is subject to change, please review our website and email blasts before making your plans for these dates. Sign-ups are open by clicking on underlined dates!

Wednesday, Oct. 26 9:00 am – 12:00 pm
Saturday, Nov. 19 9:00 am – 12:00 pm
Sunday, Dec. 11 9:00 am – 12:00 pm
Saturday, Dec. 17 9:00 am – 12:00 pm

These are the days on which our facilities will be closed in 2016.

Friday, Jan. 1 New Year’s Day
Monday, Jan. 18 Martin Luther King Day
Monday, Feb. 15 Presidents’ Day
Friday, Mar. 25 Good Friday
Monday, May 30 Memorial Day
Monday, July 4 Independence Day
Monday, Sept. 5 Labor Day
Monday, Oct. 10 Columbus Day
Friday, Nov. 11 Veterans’ Day
Thursday, Nov. 24 Thanksgiving Day
Friday, Nov. 25 Day After Thanksgiving Day
Sunday, Dec. 25 Christmas Day
Monday, Dec. 26 Christmas Day (observed)
Saturday, Dec. 31 New Year’s Eve

**ALSO CLOSED:  The entire week from Saturday December 24, 2016 through Monday January 2, 2017.

All weekend Assembly Days include both “Prep” and “Assembly” work.
  • “Prep” work consists of sorting donated items, folding shirts, screening letters, quality controlling Battalion Buddies, prepping Medallions, and preparing products and the Assembly Line for our Assembly Days.
  • Assembly” work includes production of the care packages, labeling, taping, letter reading and writing, running packages, re-stocking the lines, breaking down cartons and many other tasks.  In addition, if time allows, we will provide instruction and materials for making Paracord ‘Survival’ Bracelets and Battalion Buddies on-site.

– We have seated and standing jobs for everyone on all Volunteer & Assembly Days.

On some occasions, gourmet food trucks will be on-site during the lunch hour.  Each vendor has agreed to donate 10% of all proceeds back to Operation Gratitude. We encourage anyone interested to bring cash to cover the cost of their meal, which ranges from $5 to $12. 
For more information, check your confirmation email as your registered assembly day gets closer

1. Volunteering at the Forward Operating Base

Certificates are provided for students or others who require documentation of the number of hours they volunteer. In order to obtain a certificate, it is necessary to SIGN IN upon arrival on the Community Service sign-in sheet, and SIGN OUT upon departure when finished each day. Certificates are only issued when you sign out.  We do not mail certificates.

2. Students Earn Community Service Hours Through Cell Phone Collection & Recycling

Students everywhere can earn community service hours through the collection and recycling of used cell phones. Through this free, easy and exciting program, students can help the environment, raise money for Operation Gratitude, and earn community service hours!

For more information, please send an email to [email protected]

3. Make Paracord Bracelets

Students, earn 1 hour of community service credit for every 5 Paracord Bracelets you make and return to the FOB or mail to us with a Donation Form and a Self-Addressed Stamped Envelope.
Click here for instructions: How to Make a Paracord Bracelet and Quick Release Paracord Jig Layout


1. Groups of 10 or more, please email [email protected]
2. Corporate groups of 50 or more participants are asked to contribute a minimum donation towards the expense of shipping care packages. For more information, please contact Chris Clark at [email protected]
1. We can accommodate groups at the The FOB (Forward Operating Base) on a mutually convenient weekday with advanced notice and planning.
2. To ensure a rewarding experience for the participants, our Ground Team puts in extra effort for specially scheduled group days during the week. Accordingly, we respectfully request a minimum donation to contribute towards our cost of assembling and distributing the care packages.
Groups consisting of youth (under 18 years old) are required to provide a minimum of one adult for every 8 youth. If transportation is by individual cars, rather than buses, then there must be enough drivers and cars on the premises at all times to provide immediate transportation for all participants.


We greatly appreciate your volunteer efforts and spirit!

To ensure your own safety and enjoyment, and to preserve our welcome in our leased facility, we ask that you read and follow the following requirements:
1. Parking will be in the parking lot surrounding the building and on surrounding streets.

2. The speed limit in our parking lot is 10 miles per hour. In congested areas, the limit is as slow as safety permits–even if that means a complete stop for an extended time.

3. Food and Drinks:
~Water stations are available throughout the facility
~PLEASE, NO FOOD OR DRINKS IN THE WAREHOUSE AT ANY TIME. If you wish to bring your own food or drinks, we recommend leaving them in your car while you volunteer as there is no place to leave them on-site

4. Clothing, Shoes, Purses, Cell Phones
~ Please wear closed-toe shoes, no sandals or flip-flops.
~ Wear comfortable, but respectful clothing; (NO “short-shorts” or revealing tops please); please avoid political statements on clothing.
~ Please lock purse or other valuables in your car: We do not have a safe place for them and will not accept responsibility for personal property.
NO BAGS, BACKPACKS, BRIEFCASES ALLOWED IN THE FOB (FORWARD OPERATING BASE). Please keep cell phones and cash/wallet (for the PX and Lunch) in your pockets
~ Cell phones are permitted, but we ask that they are not used for making calls while volunteering. You are welcome to take pictures for personal or social media use. However, pictures of labels on care packages or anything with an address on it is strictly prohibited.

5. Sign-In and Release Form
~All volunteers must fill out a RELEASE FORM for each Assembly Day and sign in at the Volunteer Tables in the parking lot or inside The FOB.
~Due to heightened security requirements, all volunteers must present a government or school issued I.D. with photo when requested
~Please wear the name tag provided at check-in at all times.
~To receive Community Service Credit, you MUST sign-in upon arrival and sign-out upon departure at the Volunteer Sign In Table.

6. Donation Drop-Off:
Please fill out a Donor Form to accompany all donation drop-offs so we can properly acknowledge your generous support.
~During the weekdays: Please park in the parking lot and bring your items to the check-in tables inside to the left inside The FOB at 21100 Lassen St., Chatsworth, CA.
~For Assembly Days: Please bring your donations to the Donation Sorting area to the far right inside our building when you enter The FOB.
~For large donations: Please park at the rear of the building for assistance with unloading.

7. TWITTER and Website Announcements:
Please always check our Twitter account: www.twitter.com/OpGratitude and/or our website: www.OperationGratitude.com and/or your emails for last minute schedule changes or closures prior to leaving for the Forward Operating Base. To sign up for Volunteer Email notices, click here: Mailing List.

8. Questions:
~At the FOB (Forward Operating Base):
“Blue Shirts” will be wearing Royal Blue T-shirts–please follow their instructions.

Angel Cuevas, Vice President of Operations, has the final say on all matters.

Additional information is available on the InfoLine: 800-651-8031

Still have questions?

Reach us by email: i[email protected] (write “Operation Gratitude Volunteer” in subject line)

Thank you for all your efforts and generosity!