senior director of communications

Job Posting
Senior Director of Communications
Washington DC


With a two-fold mission to lift the spirits of the Military and First Responder communities; and to provide “hands-on” volunteer opportunities for Americans everywhere to express their appreciation to all who serve, Operation Gratitude is uniquely positioned to help bridge the civilian-military, and the broader civilian-service, divide. Our goal is to become the preeminent organization in the nation for Military and First Responder Support and Volunteerism. Since the organization’s founding in 2003, Operation Gratitude has mobilized 350,000+ volunteers and donors nationally to distribute more than 2 Million Care Packages.

Through the expansion of our distribution networks, establishment of national partnerships, and the growth of volunteer activities over the next 3-5 years, Operation Gratitude will look to double the number of customized Care Packages it sends annually to individually named U.S. service members deployed overseas and to their families waiting at home, to Veterans, First Responders, New Recruits, Gold Star families, Wounded Heroes, and their Care Givers.  For details about specific care package and volunteer programs, please visit


Reporting to the CEO, the Senior Director of Communications will strengthen Operation Gratitude’s brand and raise its visibility to ensure it is recognized as the foremost national organization in the realms of Volunteerism and Military/First Responder Support.  The Senior Director of Communications will play a lead role in telling the story of the organization through the media, and print/digital mediums and will work closely with the senior peer group within the organization as the communications partner on a variety of strategic initiatives.


Strategic Communications:

  • Set priorities and develop an annual strategic plan for effective communications campaigns in alignment with priorities of the Board and CEO
  • Play a critical role establishing and maintaining a consistent voice for, and communication with, all stakeholders throughout the organization

Digital Communications and Advocacy:

  • Develop and execute an integrated digital communications strategy across all online platforms (website, email, e-newsletters, social media, and blog)
  • Regularly generate digital content, videos, surveys and infographics, and distribute through the platforms listed above for key campaigns and fundraising efforts
  • Coordinate webpage maintenance—ensure that new and consistent information (article links, stories, events and statistics) is posted regularly
  • Track and measure the level of engagement within the network over time

Media and External Relations:

  • Lead coordination of all public relations opportunities, including fielding requests for speaking events and media interviews
  • Develop press releases, public statements, talking points, speeches, op-eds and other communications materials
  • Work with community and corporate partners and/or elected officials to coordinate press events or direct actions for key events, campaigns, initiatives and programs
  • Cultivate long-term relationships with local and national media, community leaders and elected officials to advance public awareness and support
  • Serve as chief wordsmith and copyeditor for the organization
  • Monitor the political and media landscape to stay current on relevant issues at local and federal levels

Internal Communications:

  • Develop and institute policies and practices to build stronger internal communications processes and work streams

Publications and Design:

  • Design print materials for outreach efforts
  • Write, design, and/or perform copy edits for key publications, fact sheets, and brochures, including without limitation Newsletters, Annual Reports and Charity Evaluation Reports


  • Develop spokespeople among staff, board members and volunteers through trainings in media relations and effective communications
  • Other duties, as assigned


  • Bachelor’s degree in communications, journalism, or related field; or equivalent experience
  • 3-5 years of strategic communications experience with demonstrated success in managing multiple aspects of media relations, digital media, and branding
  • Knowledge of and experience managing websites, social media, and other digital platforms
  • Excellent verbal, written, interpersonal, and group communication skills
  • Passionately embrace the mission and values of Operation Gratitude and convey sincere compassion for, and understanding of, the Military and First Responder communities
  • Appreciate the spirit of volunteerism, and understand the critical role that volunteers play in the organization  
  • Sensitive to the importance of fulfilling donor intent and communicating the same
  • The ability to take knowledge and transform it into exciting and useful messages, and disseminate it to the right audiences through the best distribution channels
  • Exceptional administrative, organizational and time management skills; ability to self-set own priorities and meet deadlines
  • Experience working in challenging, deadline-driven environments
  • Sincere commitment to work collaboratively with, and provide a high level of “customer service” to, all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters
  • The ability to work some nights and weekends, and/or to travel, as needed


  • Fluency in Spanish (Written and verbal)
  • Experience with WordPress, Adobe Creative Suite, Google Suite, SalesForce, Pardot
  • Experience working at a non-profit or on political/issue campaigns
  • Service in, or affiliation with, the Military/First Responder communities

Operation Gratitude is an equal opportunity employer. For more information about Operation Gratitude, please visit


Apply on LinkedIn at:

Please note that telephone calls will not be accepted.
Applications will be accepted until the position is filled.


Salary is competitive and dependent on experience.  Full benefits, including medical, dental and vision, 401k and life insurance, are available